Politica de Privacidade | Pelota

Pelota Privacy Policy

Last updated: January 14, 2026

This Privacy Notice for dolap (doing business as Pelota) ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our Services, including when you:

  • Visit our website at pelota.app or any website of ours that links to this Privacy Notice.
  • Download and use our mobile application (Pelota) or any other application of ours that links to this Privacy Notice.
  • Use Pelota. Pelota is an iOS and Apple Watch app for tracking racket sports (currently supporting padel and tennis). It lets users calibrate their court, score matches, and view stats such as heatmaps, distance, performance insights, and match history. The Apple Watch records motion and workout data during play and syncs it to the iPhone for analysis and storage. The app may access HealthKit data (heart rate, calories, workouts), motion sensors, and optional location (for nearby courts and tournaments). It may also access calendar data, photos/media, and Bluetooth. If enabled, Pelota uses Ultra-Wideband (Nearby Interaction) to improve position accuracy when the iPhone is placed on the court. The app may use analytics and crash reporting, and may send notifications. Users can choose to share match summaries or other content generated by the app. The service may use cloud services for account features, syncing, or backup depending on user settings and subscription level.
  • Engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have questions or concerns, contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice; more details follow.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some information may be considered 'special' or 'sensitive' in certain jurisdictions (e.g., racial or ethnic origins, sexual orientation, religious beliefs). We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have organisational and technical processes and procedures to protect your personal information. However, no electronic transmission or storage can be guaranteed 100% secure.

What are your rights? Depending on where you live, you may have rights regarding your personal information.

How do you exercise your rights? The easiest way is by contacting us at [email protected] or [email protected]; we will act in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information you voluntarily provide when you register, express interest in our products or Services, participate in activities, or otherwise contact us.

Personal Information Provided by You:

  • Names
  • Email addresses
  • Passwords
  • Contact or authentication data

Sensitive Information: When necessary and with your consent or as permitted by law, we may process categories of sensitive information such as health data.

Payment Data: If you make purchases, payment data (e.g., payment instrument number) may be collected; payment is handled by Apple In-App Purchases (App Store). Payments are processed by Apple; we do not collect or store payment card details. See Apple's privacy notice: https://www.apple.com/legal/privacy/

Social Media Login Data: If you register using a social media account (e.g., Facebook, X), we may collect certain profile information from that provider. The information we receive depends on your social media account settings.

Application Data: If you use our applications and grant permissions, we may collect:

  • Geolocation information (precise or imprecise) to provide location-based services.
  • Mobile device access: bluetooth, calendar, sensors, storage, nearby interaction (ultra-wideband), and other features.
  • Push notifications (if you accept them).

All personal information you provide must be true, complete, and accurate.

Information Automatically Collected

Some information (e.g., IP address, browser and device characteristics) is collected automatically.

We automatically collect device and usage information when you visit or use the Services, including IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, usage timing, pages viewed, searches, error reports, and hardware settings. This supports security, operation, analytics, and reporting.

The information includes:

  • Log and Usage Data: diagnostic and usage info, timestamps, pages viewed, features used, device events, error reports (crash dumps).
  • Device Data: device and application IDs, location, browser type, hardware model, ISP or mobile carrier, OS, and system configuration.
  • Location Data: potential GPS or IP-based geolocation data; you can opt out by disabling location settings.

Google API: Our use of information from Google APIs follows Google's API Services User Data Policy and Limited Use requirements.

Information Collected from Other Sources

We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources to enhance marketing, offers, and update records. This can include mailing addresses, job titles, email addresses, phone numbers, IP addresses, social media profiles, and behavioural data used for targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer Services, communicate with you, for security and compliance.

We process information for purposes including, but not limited to:

  • Account creation, authentication, and management.
  • Delivering and facilitating the delivery of services.
  • Responding to inquiries and providing support.
  • Sending administrative information (e.g., product/service updates, policy changes).
  • Fulfilling and managing orders, payments, returns, and exchanges.
  • Enabling user-to-user communications (when offered).
  • Requesting feedback and contacting you about Service use.
  • Protecting our Services: fraud monitoring and prevention.
  • Identifying usage trends to improve Services.
  • Saving or protecting an individual's vital interests when necessary.
  • App performance and reliability analytics, service security and abuse prevention, user feedback and product improvement.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process personal information when we have a valid legal reason (consent, contract performance, legal obligation, legitimate interests, vital interests).

If you are in the EU/UK: legal bases may include Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests. Details are provided for regional laws (EU/UK, Canada), including circumstances where processing without consent might be permitted (e.g., investigations, fraud detection, business transactions, legal compliance).

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share personal data with vendors, consultants, and other third-party service providers who perform services for us and require access. Contracts with third parties are designed to protect your personal information.

Third parties may include:

  • Allow users to connect to their third-party accounts (e.g., Google account, Sign in with Apple).
  • Cloud computing services (e.g., Google Cloud Platform, Apple App Store services + iCloud).
  • Data backup and security services (e.g., Apple iCloud / CloudKit).
  • Functionality and infrastructure optimisation (e.g., Cloud Firestore, Cloud Functions for Firebase, Firebase Realtime Database, Firebase Authentication).
  • Invoice and billing services (Apple In-App Purchases - StoreKit / App Store).
  • User account registration and authentication providers (Sign in with Apple, Google Sign-In, Firebase Authentication).
  • Web and mobile analytics providers (Google Analytics for Firebase).
  • Website performance monitoring (Crashlytics).
  • Website testing (TestFlight).

We may also share information in situations such as business transfers (mergers, acquisitions), with affiliates, and with other users (content you post publicly may be visible to others).

We have not sold or shared personal information to third parties for a commercial purpose in the preceding twelve (12) months. We may disclose categories of personal information to third parties for business or commercial purposes as described in this Notice.

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

Yes, we offer AI-powered features.

We provide AI Products that may be delivered via third-party AI Service Providers (including on-device Apple Intelligence). Your input, output, and personal information may be shared with and processed by these AI Service Providers to enable the AI features. You must not use AI Products in ways that violate any AI Service Provider policies.

Our AI Products may provide functions such as AI insights, predictive analytics, text analysis, document generation, and translation.

How we process data using AI: Personal information processed via AI is handled in line with this Privacy Notice and agreements with third parties to ensure security and safeguards.

How to opt out: You can opt out by logging into your account settings, disabling AI features in settings, or turning off Apple Intelligence on device.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you register or log in via social media, we may access certain profile information about you.

We receive profile information from the social provider, typically including name, email, friends list, profile picture, and any public information you've allowed. We use this only as described in this Notice. We do not control the social provider's use of your data; review their privacy notices.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep information as long as necessary to fulfil the purposes in this Notice unless otherwise required by law.

We retain personal information only as long as needed for the purposes outlined, including account duration and legal obligations (e.g., tax, accounting). When no longer needed, we delete or anonymise the information or securely store and isolate it until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use organisational and technical measures to protect personal information.

We maintain reasonable security measures to protect personal information but cannot guarantee absolute security. Transmission and storage are at your own risk.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age (or equivalent under local law).

If we learn we have collected personal information from a child under the applicable age, we will deactivate the account and take reasonable measures to delete the data. If you become aware of such data, contact [email protected].

10. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your region, you may have rights to access, correct, delete, restrict processing, obtain data portability, and object to processing, and rights related to automated decision-making.

Regions like the EEA, UK, Switzerland, Canada, and certain US states provide specific rights. If you believe we are unlawfully processing your data you may contact your local data protection authority (links and contacts noted in the full Notice).

Withdrawing consent: If processing is based on consent, you may withdraw it at any time by contacting us (see Contact section). Withdrawal does not affect processing prior to withdrawal.

Account Information: You may review or change account information by logging in to account settings. To terminate your account, request deletion; we will deactivate or delete your account from active databases but may retain certain information to prevent fraud, troubleshoot issues, assist investigations, enforce legal terms, or comply with law.

Contact for privacy rights: Email [email protected].

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most browsers include a Do-Not-Track (DNT) feature; currently no uniform standard exists, and we do not respond to DNT signals at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of certain US states (e.g., California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia), you may have rights to request access, correction, deletion, and details about processing. Rights vary by state.

Categories of Personal Information We Collect: The Notice includes a table of categories (Identifiers; California Customer Records; Protected classification characteristics; Commercial information; Biometric information; Internet activity; Geolocation; Audio/visual; Professional; Education; Inferences; Sensitive personal information) with illustrative examples and whether collected. Examples in the Notice indicate collection of Identifiers, Commercial information, Internet/network activity, Geolocation, Audio/electronic information, Inferences, and Sensitive personal information (e.g., health data, precise geolocation, account login info).

13. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Yes — you may have additional rights depending on your country (e.g., Australia, New Zealand, South Africa). Residents of those regions may request access, correction, or deletion and may lodge complaints with the relevant regulator (links provided in the full Notice).

14. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this Notice as necessary to stay compliant. The revised date will be indicated at the top. If material changes are made we may notify you by a prominent notice or direct communication.

15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Notice, email [email protected] or contact us by post at:

dolap
Breda, NB
Netherlands

(Where specific postal address details are needed, contact [email protected].)

16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on applicable laws, you may request access, correction, deletion, or to withdraw consent. To request these actions, contact [email protected] or [email protected], or visit http://www.pelota.app/contact. A DSAR link may be available for submitting requests.

ADDITIONAL NOTICES AND CONTACTS

  • Google API Services: https://developers.google.com/terms/api-services-user-data-policy
  • Apple privacy: https://www.apple.com/legal/privacy/
  • EU data protection authorities: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
  • UK ICO complaints: https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/
  • Australian OAIC complaints: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
  • New Zealand Privacy Commissioner: https://www.privacy.org.nz/your-rights/making-a-complaint/
  • South Africa Information Regulator: https://inforegulator.org.za/

END OF PRIVACY NOTICE